e-Commerce Policy

Delivery Policy of Merchandise/Product

1. Delivery Time

  • Once the payment is done, LLAM will confirm the order and ship it within one week.
  • Once the item is shipped out, LLAM will notify the customer via email, including the tracking number of the package and the tracking method.
  • If you receive our shipping notification, it means that your order has been shipped. For West Malaysia, it takes about 3 – 7 working days to be delivered (depending on the delivery speed of the express company); in East Malaysia, it takes about 7 to 14 working days to be delivered.

 

2. If you have any questions, please feel free to contact:

 

3. LLAM reserve the right to make amendments or changes to the statements mentioned above.

Refund Policy of Merchandise/Product

  1. Returns, exchanges and refunds are not applicable for successfully delivered non-defect items.
  2. After successful payment, the order cannot be cancelled and is non-refundable.
  3. Returns and exchanges should be requested within 3 days of receiving the items and items should be returned within 14 days from the date of received.
  4. For returns and exchanges, kindly contact LLAM within 3 days of receiving the items to inform the reason for the return and exchange. The email has to be attached photos and receipt of the defective items. LLAM will censor and process the request. Only for items that met the return and exchange conditions, LLAM will further arrange the return or exchange.
  5. Returns/ Exchanges are only applicable for the following reasons:
    1. if any Product is defective or non-artificially damaged; or
    2. if the wrong Product which is different from the Order is delivered.
  6. Refunds are only applicable for the following reasons:
    1. If any Product is out of stock (for example, the book is out of print) or for some reason, the ordered Product is not purchasable; or
    2. if a Customer is charged more than the value of a Product as displayed on the site when the Customer makes its Order, the Company shall refund to the Customer the difference.
  7. LLAM will be responsible for the postage for returning defective goods. LLAM will arrange for the delivery company to pick up the items, and after confirming that the conditions for return and exchange are met, we will process the returns or exchanges.
  8. If you have any questions, please feel free to contact:
    1. Call the Administration Office 03-4266 6195
    2. WhatsApp 011-1095 9595.
    3. Email register.lifeline@gmail.com
  9. LLAM reserve the right to make amendments or changes to the statements mentioned above.

Refund Policy of Physical Program, Online Webinars and E-learning

  1. All online and physical course/workshop/lecture/activity (all referred to as the course below) refunds or transfers must be submitted and processed latest by two weeks before the course. Within two weeks before the start of the course, no refund or transfer of places will be accepted.
  2. Refunds or transfers are not acceptable for E-learning.
  3. Course refunds/transfers are only applicable for the following reasons:
    1. The organizer has made changes to the course arrangement; or
    2. Participants opted out of the course for specific reasons.
  4. If the organizer changes the course arrangement, participants can get a full refund.
  5. Those who opt out of the course due to specific reasons can choose:
    1. Transfer of course places
      1. Participants have to find other participants by themselves and settle the transfer of quotas themselves. After that, participants have to inform the association of the transferee’s personal and relevant information.
      2. LLAM is not responsible for assisting in the transfer of quotas and not responsible for providing the waiting list.
    2. Exit the course
      1. Participants have to email to register.lifeline@gmail.com and submit an application.
      2. This will charge 50% of the registration fee for administrative purposes, and only refund 50% of the registration fee in the form of cash vouchers.
    3. Withdraws from the course due to force majeure
      1. Force majeure factors include: accidents, surgery, etc. (LLAM has the right to veto)
      2. Participants have to email register.lifeline@gmail.com to submit an application and provide proof.
      3. On a case-by-case basis, LLAM will censor and process the request. Only for applications that met our requirements, LLAM will fully refund by means of cash vouchers.
  6. The Association has the right to determine the amount and method of refund. Refund conditions will depend on the situation, and the Association does not guarantee to process all refund requests.
  7. If you have any questions, please feel free to contact:
    1. Call the Administration Office 03-4266 6195
    2. WhatsApp 011-1095 9595.
    3. Email register.lifeline@gmail.com
  8. LLAM reserve the right to make amendments or changes to the statements mentioned above.

Term & Condition (Payment Other than donation)

All online and physical course/workshop/lecture/activity (all referred to as the course below)

1. If registering in two pax, both participants must fill in the registration form separately.

2. After submitting the registration form, please complete the payment to confirm the registration.

3. Please refer to “Refund Policy” for course refund or transfer quota.

4. The content of the course is the intellectual property of the lecturer, thus it is not allowed to take photos, record or video without permission.

5. LLAM reserve the right to use photos and videos taken in the course for external publicity and publications.

Receipt

  1. In order to start promote “Go Green with Paperless”, LLAM will no longer issue hard copy receipt for any payment other than donation in future, you may refer to the “Payment Confirmation or Payment Successful” email in your registered email address (including Spam/Junk) as your reference for the said transaction.

If you have any questions, please feel free to contact:

a. Call the Administration Office 03-4266 6195

b. WhatsApp 011-1095 9595.

c. Email  register.lifeline@gmail.com

LLAM reserve the right to make amendments or changes to the statements mentioned above.