Donation Refund Policy

Refund/Cancellation of Donations:

  1. No refunds/cancellations are allowed for any donors and donations made through any payment method; unless the donations were made due to a technical error/ fault, such as transaction duplicity, data entry mistake, or any other conditions considered appropriate by the Life Line Association Malaysia (LLAM) at its sole discretion.
  2. All refund/ cancellation must be requested within seven (7) days from the transaction date (the date the Donation was made) or before the Donation is disbursed to the Beneficiary. Otherwise, LLAM will not process any refund/ cancellation request, including the above-mentioned incident.


How to request for refund or cancellation?

  1. Email us your information (including Donor’s name, contact number, transaction date, Donation amount) and payment slip(s) to [email protected].
  2. Please note that any requests received after seven (7) working days from the transaction date will be ignored.